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Sur-ron™
Sur-ron™

Privacy Policy

Effective Date: February 12, 2018
Last Updated: July 20, 2025

Sur-Ron™ (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our buyers, visitors, and customers. This Privacy Policy explains how we collect, use, store, and protect your information when you purchase products, browse our website, or interact with our services.

1. Information We Collect

When you make a purchase, register on our website, or contact us, we may collect:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Credit/debit card details, bank transfer details (processed securely via third-party payment providers).
  • Order Information: Purchase history, delivery preferences, and product selections.
  • Technical Information: IP address, browser type, device details, cookies, and browsing behavior on our website.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Provide shipping and delivery updates.
  • Communicate with you about your purchase, promotions, and service updates.
  • Improve our website, services, and customer experience.
  • Detect and prevent fraudulent or unauthorized transactions.
  • Comply with legal obligations and warranties.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service providers (payment processors, shipping companies, IT support) to complete your order.
  • Legal authorities if required by law or to protect against fraudulent activity.
  • Manufacturers (Sur-Ron) for warranty registration and after-sales service.

4. Data Security

We take strict measures to safeguard your data, including:

  • Encrypted payment processing through trusted providers.
  • Secure servers and firewalls.
  • Limited employee access to sensitive information.

5. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data.
  • Correct or update your information.
  • Request deletion of your data (subject to legal or contractual obligations).
  • Opt out of promotional emails at any time.

To exercise your rights, contact us at [Your Contact Email].

6. Cookies & Tracking

Our website uses cookies to improve browsing, analyze traffic, and personalize your shopping experience. You can manage cookie preferences in your browser settings.

7. Data Retention

We retain your information only as long as necessary for order processing, warranty service, legal compliance, or customer support.

8. International Buyers

If you are purchasing from outside [Your Country], your data may be transferred and stored in our servers in compliance with international privacy regulations.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

📍 Address:100 Main St, Los Angeles, CA 90012, USA
📧 Email: sales@surron-e-bike-com
📞 Phone: +1 (540) 300-6216

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